Delray Beach

Lani Terry

This place is a rip off. I tried to take my daughter to the kids room. Donesha, the manager told me it would be $45 for her AND $45 for me to sit there to watch my daughter. So that it would be $90 for my daughter to sit in the kids room for 45 mins. I have been coming here since the opened, 10 years ago & never had to pay for myself to watch my child in the kids room. I asked if my daughter can go in the kids room herself and she told me no. So basically she was forcing me to pay $90 for the 45 min session. Apparently they are under new ownership. I called the salt suite – boca location. They do not charge the adult to sit in the kids room to supervise their child. As they shouldn’t. Then the lady got rude with me saying “everyone else pays it who comes here” and that she has “a lady who came 500 times last year & you’ve only been here 30 times”. Not sure what that even has to do with me but that’s really rude to compare customers. Each person is individual with an individual situation. And coming 30 times is better than none, right?Then I notice a sign posted on the kids room door! That reads “Valentines special. 1 salt therapy session for 2 people. $60” so I said ok I’ll get that special then. And she said “oh that’s only for the adult room”. I said the sign is posted on the kids room door! And it doesn’t say adults only, it literally says 1 session for 2 people. I took pictures of the sign and it posted on the kids room door. And she rudely says “I’ll change the sign right now”. This place is rude and a rip off! DO NOT COME HERE. Go to the boca one! They are reasonable. The new owners here are obviously greedy & unreasonable. I don’t have a problem paying but why would I pay for myself when the session is for my child but yet she isn’t allowed to be in the room herself. Eventually she let me pay the $60 because I took pictures of the sign on the kids room! I only paid because my daughter was already there & ready to go in. For $60 they don’t even have tissues inside the room!!! Then Donesha comes into the room before our session ends to tell us to clean up all the toys! I have always cleaned up after myself. I don’t need to be told! And for a $90 price tag- you should keep the place tidy! Very rude!!!!Again, I don’t mind paying as I paid the $60 but to pay $90 for my child to sit for 45 mins is insane. Reevaluate your policies. I will go to the boca location from now on! Maybe I will go there 500 times so I can be as cool as the lady you told me about, lol! Rip off businesses never make it! Good luck!Added last photo because with all that money guess they can’t afford garbage bags! Bathroom area dirty & gross on top of it all!Response to owner added:Since I left this review I called 2 additional salt therapy places in the county- both of them don’t charge for the adult to supervise the child in the child room. So funny- 3 out of 4 places in the county don’t charge & you are the only one ripping people off! This is not an amusement part. Aren’t you supposed to be a “therapy” place? Does your pediatrician charge for you to accompany your children to their Dr appt?Also note, there was no other associate there! No “man” was taking out the trash. Stop lying to customers. I hope people go elsewhere. But if they don’t, they will see for themselves my review is 100% accurate! Call around yourself & see.** update 8/26/23: why is my review hidden by the owner??? They remove negative reviews! Beware!!!!!